As a consultant I love hearing “Yes” But it’s OK to tell me “no”.
When I hear “no” I hear….
“I can’t afford it.”
“I don’t want to waist your time.”
“It’s not my favorite taste or smell.”
“Maybe another time.”
As someone who is honestly passionate about what I sell seeing some one who enjoys sampling and loving the results is a huge “yes” for me. Even if they tell me they aren’t going to buy anything. I have learned that even if I hear a lot of “no’s” that doesn’t mean they do not like the products and it is NEVER personal. A lot of consultants who are all buissness and no passion hate “no”. Those are the consultant’s who have given the word consultant itself a bad name. Even I would run when I would see some one pull out a buissness card or people who would chase everyone down saying “try this”.
I invite honesty. I invite sampling for fun. Why? Because I want to people to enjoy the product’s and not feel the need to buy them. I’m ok with “no” I’m also ok with “yes”.
My shop: Www.mihaelaechols.arbonne.com
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When I read this post, I see you as someone who can accept a no, and not many sales people are like that. In fact, they can get people into great trouble for buying something they cannot – and that can have repercussions on the work and getting paid! (Can you tell I’m a freelancer, LOL?) This is great. I’ll admit, it can be very difficult to take no for an answer anywhere in life, but it is part of maturity and leads to better results than trying to push for a yes.
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Glad you liked it! Hope you were encouraged : ) at times I’ll admit it’s still hard to hear “no” but I don’t believe in pushing products on people.
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I love this blog post. It speaks volumes to how healthy you are – it takes being well balanced to let people know that is not only okay to, “tell me no” but valued. Love it!
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Thank you. Something I had to learn in order to stay passionate about what I sell.
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This is so true – we beat around the bush a lot instead of just coming out and saying it. ❤ Good words!
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This is so true. I work in sales, and sometimes you have to flexible and accepting with the answers you get. As far as your business goes for Arbonne, I have heard great things, but I have never tried the products. I will have to check out your storefront. 🙂
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Thanks! Let me know what you get or if you have any questions!
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Mihaela,
I’m guessing it helps you stay more sane in business being comfortable hearing “No.” :).
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Yes it does! Some people get mad. I tey to be understanding.
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If we could all save each other’s time and be more direct! Great topic
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The ability to take a no with grace and without anger is so important. A quality that all salespeople should have, haha!
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I haven’t used Arbonne in years, but I loved their stuff! I have been thinking about trying it again.
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We keep getting new stuff too! If you have any questions let me know.
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I have a lot of friends who sell products and have held it against me that I don’t buy their products. If I don’t have the money to spend on something we don’t need, I would hope a real friend and someone who can hear a NO would rather I don’t put myself in debt over buying a luxury item.
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No one should hold it against people for not buying products. Like you said cant go broke over things. Thats why I love Arbonne we have stuff for every day use.
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I love this. I used to be a consultant for Thirty One Gifts and I never hated the word “no” Often times no wasn’t a hard and fast no it was usually a ‘not right now’. I appreciated my friends and family telling me no they couldn’t order rather than going into debt and then resenting me. I think your outlook is great.
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Thank you! I’ve heard about 31 it’s great for people who are on the go!
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This is refreshing. My sister in law sells Rodan and Fields and gets so mad when I say no, but I don’t want it…..I am not going to buy something I don’t need.
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Exactly. What we shop for its our money and our choice.
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I tend to say no to these a lot, only because I rarely wear makeup. I usually do accept samples though to see if I like it enough to buy some. But honestly, I prefer to buy books.
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Yes,of course,a NO is not personal in this case!
I agree 100% with what you said!
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I wish all sales people where like you then haha. If I say no, they seem to not get the idea!
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yeah it’s pretty obnoxious.
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This is very insightful. You can’t always convince a potential customer to buy what you’re selling them and that doesn’t mean they don’t like you as a person.
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This is great, good to hear the perspective of someone who is on the other side of the counter!
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I think sampling is very important. How can you know if you like something if you are not trying it? And I agree, in this matter “no” is not personal. Love this post, btw. 🙂
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yeah!!! I always have people sample before buying. There are things people like that I dont and things I like that others may not.
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I think this is great. I always feel bad saying no. Especially since many of my friends sell for different companies. I really don’t have the money at this time to buy anything that isn’t a necessity, so it is nice to know that my no thank you isn’t as offensive as I think it is.
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Exactly, a NO might have so many different reasons and is not necessarily reflecting the quality or appeal of the product at all.
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Arbonne is a really popular and a great brand! Ilove the shades of the lipsticks.
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I love the CC cream and the mascara!!!
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Are you trying to make a point by using “waist” instead of “waste”? And I think saying No is not necessarily a refutation of the product, but of the need at the time.
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lovely blog post! I’m a person who always wanted to say Yes to everyone but one day I understand that it’s not good for me it’s hard but I’m trying
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So important to be able to say no and to accept it. Very well said
jen
effortlesseverydaystyle.com
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A client recently demanded (imagine this being in bold capital letter) I get his website on page1 – or else. I asked for a marketing budget (oh i full time blogger and digital marketing manager) – he say NO. He want the website on page 1 on google but no marketing budget for it – so I can’t pay for advertising. I agreed to work with him this month but after that – no more as it like hitting a block wall. He said he can’t afford it – yet paid yell (another marketing/advertising avenue based in the UK ) £400 a month. Where the bleeping logic in that.!! So yes I know where you are coming from here. xx
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This is a great way to look at the “no” response.
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That’s great that you are understanding of your customers. Sometimes we just have to be in the moment and accept what is.
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exactly : )
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I love this because it is totally OK to say no and it is great when we are able to accept it without getting offended . Great article thank you for sharing
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